All You need is Wanerz
By checking this box, you agree to the Exchange and Return of goods under the conditions described below. Please read carefully. We do not accept later objections.
Notice for Buyers !
When buying clothes and shoes, always use the size chart that comes with the product. Always measure in centimeters. If you can't help yourself, contact us before buying. Later complaints are unacceptable.
Therefore, we do not accept any exchange of goods.
Exchange of goods is not possible
Return
For every product in this store, it is always written whether the goods can be returned or not. Read the description carefully. If it says "No Return" (the product cannot be returned). If it says "Possible Return" (You can return the product under the conditions listed below).
You can return the goods to us within 3 days of receiving the package. So if you accept the package, you have 3 days to think about it. After this period, we do not accept any returns.
Contact : info@wanerz.com
Damaged Goods : Contact us immediately. No later than 3 days after delivery : info@wanerz.com
Return Precautions
Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
Please do not return to the address on the package. The correct return address is subject to the customer service notification.
Return shipping is borne by the customer.
The final package shows that it has been signed but the customer feedback has not been received. Wanerz is happy to verify the delivery status of the package for you, but is not responsible for the loss of such packages.
You can contact the final shipping company to make a claim.
For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
How to return the order
return process
1. Contact - info@wanerz.com for return.
2. Our customer service will communicate with you in time within three business days, and approve your application. Please pay attention to the reply we sent every time.
3.Packaged goods that need to be returned can be sent back by any shipping company, but it is recommended that you use the post office to send back to avoid tax.
4. Pack the items you want to return, and ship them back by any shipping company available, Post Office is recommended to avoid tax.
5. Most importantly, please send us your return tracking number and shipping carrier by email. (Without this information, we will not be able to exchange/refund you)
6. Once we have received the returned item(s), our customer service will apply the refund in 5 business days .If the refund is successful, the refund will be returned to your original payment path. (No return received, no refund, please be patient.)
7. The time it takes for the refund to arrive depends on the payment method you used. About 1-5 business days (usually within 48 hours)
Note:
1. Wanerz is not responsible for missing, damaged, or packages lost in return transit. You can contact shipping company for a claim.
2. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Wanerz products. We can’t refund until you contact shipping company to return to correct address or return correct products.
Can I have a full refund for the return?
We will provide a full refund for any product that is clearly defective or damaged through our fault.
Other items that need to be returned for a refund,The original shipping fee are non-refundable. Please note that the customer is responsible for the return shipping fee. We will not charge any restocking fee for return.
For other scenario, you can contact us for inquiry - info@wanerz.com - we will not accept any unannounced returns.
Thank you for your trust and hope you have a wonderful shopping experience!
Complete Terms & Conditions and Privacy policy can be found here: